TB Tom Backus
A new professional portfolio is taking shape

Making Technology Work for People

Listen. Understand. Remove friction. Build confidence.

I help organizations make technology simpler, more reliable, and easier to use through thoughtful planning, clear documentation, practical leadership, and a people-first approach.

View my résumé Start a conversation
Professional headshot of Tom Backus

Here is a taste.
More is coming.

The full site will bring together the stories, case studies, practical tools, and leadership philosophy behind more than 25 years of helping people use technology with confidence.

Successful Telecom Migration case study preview

Enterprise Communications

Planning carefully so a major change feels ordinary on Monday morning.

IT Onboarding case study preview

People-Centered Onboarding

Turning documentation into teaching—and uncertainty into confidence.

AI is a Toolbox article preview

Practical AI

Choosing the right tool for the work instead of chasing the newest tool.

The full portfolio is under construction. For now, the résumé and LinkedIn profile provide the quickest view of my experience and work.